Terms & Conditions


In these Conditions:

“The Seller” is Taylor Made Designs UK Ltd and associated businesses.

“The Buyer” is the purchaser of the goods.

“Goods” are goods and products of any kind sold by the seller.


All goods are sold by the Seller on the following Conditions which shall prevail unless otherwise agreed in writing by the seller.


Prices quoted in the Seller’s price list are subject to change without notice. The price payable by The Buyer will be the price current at the date of despatch.


All prices quoted or displayed on the Taylor Made Designs website are designed to be ‘a guide price’. Please always confirm the exact price of the required products and the order value by requesting an official quote from one of our experienced account managers.


No liability for alleged shortages of delivery or non-delivery of goods will be accepted by the Seller unless claims are notified in writing to the Seller within 7 days of delivery for shortages or 10 days from date of invoice for non-delivery.


Seller gives no guarantees as to the washing stability, colour fastness, durability or making up quality of the goods. Fabric / material composition is given as a guide only and the Seller reserves the right to change the composition without prior notice.

The Buyer is responsible for verifying the suitability and quality of the goods prior to use.

All conditions, warranties or other terms, express or implied by Statute as to the quality of the goods, their fitness for purpose or correspondence with description or sample are, save as expressly prohibited by law, expressly excluded.

The Seller shall be under no liability, however caused, arising out of or in connection with the goods, save that the total liability of the Seller in negligence is limited to the price of the goods.


We understand the need for you to see and feel the products prior to you ordering. However due to the volume of samples we send out it is necessary for us to invoice for the samples. We will enclose a ‘Sample Return’ sticker with all samples. If you attach this to the outside of the package when you return the goods within 14 days we will duly credit you for the samples. Please note that all items need to be in original packaging with swing tags and labels attached. We charge delivery at £10.00 and a sample administration fee of £5.00 which is non-refundable.


We will only accept items (s) back if unworn, unused, and undamaged. Soiled Goods will not be accepted back for exchange or refund.
Items must be returned within 14 days of receiving them.
All Packaging, labels and tags MUST be intact on the returned item.
Any Ad hoc items that are embroidered are not available for return unless faulty. All fulfilment items will be returned to stock to be used in future orders.
The item is your responsibility until we receive it back, we would advise you to use either recorded or special delivery.
Exchange items will incur a standard postage charge of £9.00

Postage charges to return the item back to us are not refundable unless the return is deemed the fault of Taylor Made Designs.
If the return is deemed fault of Taylor Made Designs, the replacement items will be sent free of charge within the UK. (a charge will be made for overseas items).

Fault/quality issue:

Any fault must be reported within 14 days of receiving the garment.
In many cases of a fault or quality issue, a replacement can be issued without the garment being returned to TMD. A Photo of the fault/issue will need to be provided by the end user in all cases.
If a replacement garment is authorised, the replacement must be a like for like item.
Replacement items sent in the UK will be sent postage free if the reason for returns deemed fault of Taylor Made Designs (a charge will be made for overseas items).


All goods shall be at the Buyer’s risk from the time of delivery but will remain the property of the Seller until all payment in respect of any goods delivered by the Buyer to the Seller have been paid and recieved in full.

The Seller may at any time when payment is due to the Seller for any goods retake possession of all the Seller’s goods then held in the custody of the Buyer.

The Buyer’s right to hold or deal in any way with the Seller’s goods shall terminate automatically and the Seller shall be entitled to immediately recover the goods if:

  • The Buyer, being an individual, becomes Bankrupt or is the subject of a Bankruptcy Petition or enters into any arrangement with creditors or,
  • The Buyer, being a limited company is subject to the appointment of an Administrative Receiver or goes or is forced into any form of insolvency.
  • The Buyer authorises the Seller, its employees or agents to enter the Buyer’s premises for the purpose of enforcing these provisions.

Unless otherwise specifically agreed in writing by the Seller, payment for the goods is due to the seller within 30 days of the contract.

The Seller reserves the right to charge interest at 4% above the base rate at HSBC PLC on any amount overdue, from due date to the date of payment.

The Seller may set off against any overdue account any sums due for any reason from the Seller to the Buyer.

The Seller will request payment by card for all non account holders. A surcharge of 2% may be added at the Sellers discretion.

The Seller reserves the right to apply payment terms to items supplied as part of an order that remains incomplete due to backorders.


Clients card / details to enable the Seller to obtain payment and carry out the transaction are destroyed after the payment has been authorised.


Any orders placed by the Buyer shall be treated as a firm commitment and cancellation will not be accepted unless agreed in writing by the Seller.

The Seller will make all reasonable efforts to fulfil its obligations under such orders but shall not be liable for any cancellation or suspension of such orders caused by events beyond the control of the Seller.


No statement, information, warranty, condition or recommendation made by the Seller’s employees or agents shall vary or override these conditions.


These conditions and all transactions between the Seller and the Buyer shall be governed by English Law and any disputes arising shall be resolved by the Courts in England.

If any condition herein becomes or shall be declared by a Court to be invalid or unenforceable that shall not impair or affect all other Conditions, which will remain in full force and effect.


If you have any difficulties you may want to contact the company head office. Taylor Made Designs UK Ltd. Unit 1, Ambassador Industrial Estate, Airfield Road, Christchurch, Dorset, BH23 3TG. Tel, 01202 473311.