Frequently asked questions

Can I order samples?

Yes. Like other suppliers, these are usually charged for and refunded when returned. Due to the volume of samples we have requested we charge a non-refundable postage charge. Please contact our sales team to discuss your requirements.

What are your payment terms?

We have different payment options. With our new non account clients, pro-forma payment is usually required with their first order. For subsequent orders, 50% payment when the order is placed, with the remaining 50% payable when the order is delivered. Subject to the circumstances we also offer a payment on delivery or a 7/14 day payment schedule.  Approved account contract customers are provided with a 30-day credit account. Please discuss your requirements with us.

How long will my order take?

We offer different Service Level Agreements (SLA’s) for different contracts. For our one off order customers, depending on our production commitments we usually deliver within 10-15 working days. Our contract customers receive deliveries between 5-10 working days. Bespoke items that are manufactured overseas take up to twelve weeks from design approval to receiving the order. Please call us to discuss your requirements and we will do our best to accommodate your delivery dates.

Can you deliver my order to several destinations?

Yes. You just need to supply the details and quantities to go to each destination (additional charges will apply). You will find this especially useful if you are exhibiting and you want your order to go straight to the venue.

Where are you located?

Our head office is in Christchurch, Dorset. We also have a regional office in Bradford. Please contact us to discuss your promotional merchandise and corporate clothing requirements. Click here to see all contact details.

Can you design products to our brief?

Yes, this is a popular service. Ask to see samples of products and clothing that we have designed. These include corporate staff uniforms, bags, desk products, spa products, all kinds of merchandise, leisurewear and much more. If you know exactly what you’re looking for, then we will work to your brief and guidelines. If you’re at the ‘ideas’ stage, let us help you with inspiration and practical guidance. You can also visit at our Christchurch Head Office and use our sourcing site where you’ll be able to type in keywords pertaining to your requirements which will search over 100,000 product ideas from around the world.

Can you colour match merchandise to our brand colours?

Most items are available in an excellent range of colours and of course the branding of the product can nearly always be pantone matched to your exact corporate colours.

What types of branding are available?

How a product is branded depends on what the product is made of, and its purpose. For example, glassware and metal products are usually engraved. Products with a high fabric content – laptop bags, conference carriers, T- shirts, hats, and clothing are usually screen printed or embroidered. Conference folders, organisers, diaries and CD holders, in man-made materials or leather, can usually be foil blocked, printed or embossed.

What is your minimum order?

Minimum order quantities vary depending on the item. For all embroidered items we carry a minimum order requirement of 24 pcs/logos so for example you could order 15 polo shirts and 9 jackets. For all screen printed items we carry a minimum order requirement of 25 pcs. Corporate merchandise vary with minimum order requirements so we ask that we confirm minimum order requirements at time of enquiry. Similarly, for bespoke items manufactured overseas, we ask that we confirm minimum order requirements at time of enquiry.

Will you create our artwork?

Complete artwork services are available to you at very competitive prices. Talk to us about your requirements.

How should we supply artwork to you?

Generally, artwork should be supplied in a vector based format such as Illustrator or Freehand EPS. When sending artwork with text please ensure all type is set to outlines. For all embroidered ordered, jpeg artwork is suitable.

How do I place my order?

By e-mail is best. All verbal orders must be followed up in this way. If you work to a purchase order number system please advise the purchase order number that we should quote when invoicing you.

Can I order a pre-production sample?

Yes, in most circumstances against a confirmed order. However, please discuss this with us as all suppliers make a fixed charge for a pre-production sample. Emailed visuals can be supplied and all embroidered orders will require your embroidered swatch to be approved prior to production.

How is my order delivered?

By courier. Unless otherwise requested all orders are despatched on a next-day delivery. We can also arrange timed deliveries (10am, 12 noon) and organise special protective packing if your order includes breakable items.

Can you arrange storage and distribution of my order?

Yes. Please contact our Head Office on 01202 473311 or email to discuss your exact requirements with us. Our corporate scheme clients use this service.