Our Customer Service

Account Management and Customer Service here at TMD

Our mission is to provide the best possible customer service at all times.

“I will only deal with Taylor Made Designs when ordering our uniforms, they go that extra mile for you which makes them the best in this industry.”

Chief Stewardess of 41m to 50m

We know that it is the little things that make the difference, the attention to detail. That is why we have set up a dedicated team to look after our important superyacht clients. From your very first enquiry you will be assisted by one of our highly experienced Account Managers. Your Account Manager will then form your single point of contact for sourcing samples, producing quotes, providing visuals, helping with garment personalisation, embroidery swatches…everything, and they will also manage the production schedules internally to ensure that your uniform is delivered on time and in perfect condition. Some of the typical tasks for our Customer Services team include:

  • Manage your enquiries
  • Artwork queries
  • Create priced proposals for approval
  • Create visuals for approval
  • Advice in technical issues
  • Sampling
  • Advise on market and product changes
  • Stock management
  • Site visits
  • Order Management
  • 24/7 assistance
  • Multi-Site and Worldwide Port Deliveries

“Brilliant service. Just what the industry needs. I asked Ed to source some very specific garments that I had been looking for and he came up trumps straight away. He organised samples and the subsequent delivery of the order within 7 days. I will definitely be using Taylor Made Designs for our main order this summer.”

Deborah Russell, Chief Stewardess M/Y Candice

Sometimes a face-to-face conversation is exactly what is needed. It is our job to offer you the best advice and the most suitable products to fit with your requirements and budgets. For so many of our mid-size and large clients, this kind of service can only be achieved by building long term ‘partnerships’ that suit both parties. We work hard and are all passionate about what we do and when we work for any of our clients we are dedicated to delivering complete 100% satisfaction.

  • We understand the urgency and your uncompromising schedule.
  • We understand the pressures that you are under and take the professional no-fail delivery of your uniform very seriously.