Case Study – Colten Care

Embroidered sweatshirt and shirt for a care home in the south of england

COLTEN CARE CASE STUDY

THE CHALLENGE

Colten Care are one of the UK’s leading care home operators, with care homes across the South of England. They design and build their own properties. Colten Care & Developments employ over 1000 staff across their estate of 21 care homes. Due to the wide range of uniform & workwear requirements across their multiple locations, the challenge of ordering branded garments on a fast delivery basis was something they had always struggled with. They were buying from several different suppliers when ideally they needed a single source provider that could provide their complete range of garments, that were fit for purpose, on budget and with fast delivery.

OUR SOLUTION

We conducted a full review of the Colten Care uniform and provided alternative garments that made immediate improvements to the look and feel of their uniforms and improved wearer experience. All garments are now ordered through their designated e-store and we have a no MOQ policy so the purchasing department can order what they want, when they need it at an agreed fixed contract cost. The orders are then delivered within a 5 day service level agreement. Colten Care have an allocated personal account manager, here at TMD, to look after the day to day queries and questions.

THE OUTCOME

Colten Purchasing Department says

“The administration and resources required to manage the orders being placed with multiple suppliers had become a real headache for us. Now we place a weekly order through our own e-store and we take delivery within 5 working days. It’s saved us so much time”

Fast, efficient & well managed service

Taylor Made Designs provide a full ‘end-to-end’ uniform management service. From design, manufacture, storage and then fulfilment to our 125 leisure centres across the UK. The online e-store and reporting services have ensured a fast, efficient and well managed service which we have been so pleased with, we have recently extended our agreement for a further 2 years.

Places Leisure

Very pleased

We want our staff to wear their uniforms with pride and for customers to easily identify staff members because of our corporate colours. We have enjoyed working with Taylor Made Designs and are very pleased with the quality and support they have provided.

Stewarts Garden Centres

Outstanding support

Absolutely love working with Taylor Made Designs, and the outstanding support, service and delivery provided! Should be everyone’s first stop for workplace uniform!

Bluereef Aquariums

Friendly, flexible & efficient service

Taylor Made Designs have been our main uniform and PPE supplier for the past year and offer a friendly, flexible and efficient service. Ed and his team are always on hand to answer any queries and their guidance and expertise has been invaluable in order to deliver first class service on-board our existing ships and whilst establishing uniform requirements for our new ship coming out this year.

SAGA Cruises

Efficient & professional

We really enjoy working with Taylor Made Designs, they are efficient and professional throughout and always help us meet demands with realistic delivery times. Our account manager has been fab! Gerry is always there to answer our queries and help get us the best deal and worked with us to manage our uniform needs perfectly

Ribby Hall Village