Case Study – BH Live

BH LIVE CASE STUDY

THE CHALLENGE

BH Live operate 13 sites in Bournemouth and Portsmouth and employ over 3000 staff in partnership with local authorities all over the UK.

BH Live had, had the same uniforms for over 10 years; so were due for an update. BH Live undertook a consultancy and competitive tender process to establish what was available to them from a style, budget and practicality perspective. Due to the different roles in the organisation, this was not an easy project.

OUR SOLUTION

TMD proposed new designs for all areas of the business; from management teams right through to front of house, gym, lifeguards, café and maintenance. Once the designs were approved, we produced garment samples and, to unveil the new uniform, we curated a fashion show and presented to management and staff.

We now provide BH Live with our full ‘uniform management’ service. We hold stock of their bespoke uniforms which can then be called off via their designated e-store. This means the sites do not need to hold stock themselves, and they can order what then need, when they need it, at the agreed contract price and irrespective of volume. This service not only reduces administration but also minimises lead times. The online e-store ordering platform allows TMD to provide BH Live management with valuable data for finance and delivery analysis.

THE OUTCOME

BH Live has a ‘single source provider’ for all their uniforms and all areas of their business. This means staff across all the sites are wearing the agreed quality garments, branded with the same approved logos which ensures complete ‘uniformity’ and brand consistency across their entire estate.
Clear communication channels are key to a good working relationship; our key account managers are always available during office hours to answer any questions or deal with any queries.

Fast, efficient & well managed service

Taylor Made Designs provide a full ‘end-to-end’ uniform management service. From design, manufacture, storage and then fulfilment to our 125 leisure centres across the UK. The online e-store and reporting services have ensured a fast, efficient and well managed service which we have been so pleased with, we have recently extended our agreement for a further 2 years.

Places Leisure

Very pleased

We want our staff to wear their uniforms with pride and for customers to easily identify staff members because of our corporate colours. We have enjoyed working with Taylor Made Designs and are very pleased with the quality and support they have provided.

Stewarts Garden Centres

Outstanding support

Absolutely love working with Taylor Made Designs, and the outstanding support, service and delivery provided! Should be everyone’s first stop for workplace uniform!

Bluereef Aquariums

Friendly, flexible & efficient service

Taylor Made Designs have been our main uniform and PPE supplier for the past year and offer a friendly, flexible and efficient service. Ed and his team are always on hand to answer any queries and their guidance and expertise has been invaluable in order to deliver first class service on-board our existing ships and whilst establishing uniform requirements for our new ship coming out this year.

SAGA Cruises

Efficient & professional

We really enjoy working with Taylor Made Designs, they are efficient and professional throughout and always help us meet demands with realistic delivery times. Our account manager has been fab! Gerry is always there to answer our queries and help get us the best deal and worked with us to manage our uniform needs perfectly

Ribby Hall Village